Privacy Policy
Altitude Immobilier SA
19 Rue Centrale — 3963 Crans-Montana
info@altitude-immobilier.ch — +41 27 485 4000
Last updated: July 2026
Data controller
The data controller for personal data collected on the website altitude-immobilier.ch is
Altitude Immobilier SA
Central Street 19
3963 Crans-Montana, Switzerland
info@altitude-immobilier.ch
2. Applicable legal framework
This policy is established in accordance with:
- The Federal Data Protection Act (DPA) Revised, in force since 1 September 2023
- The’Data Protection Ordinance (DPO)
- The General Data Protection Regulation (GDPR) of the European Union, in so far as our processing concerns individuals residing in the EU/EEA
3. Data Collected
We may collect the following categories of data depending on your interactions with our website:
Contact and identification details
- Surname, forename
- Postal address
- Email address
- Telephone number
Data related to your property searches
- Type of property sought or offered
- Budget or price range
- Desired location
- Messages submitted via our forms
Navigation data (technical data)
- IP address (anonymised)
- Browser type and operating system
- Pages viewed, visit duration
- Visit source (referrer)
Newsletter data
- Email address (voluntary registration only)
4. Purposes and Legal Bases for Processing
| Purpose | Legal basis |
|---|---|
| Respond to your contact or estimation requests | Legitimate interest / performance of a contract |
| To show you properties that match your criteria | Legitimate interest / consent |
| Customer Relationship Management (mandates, rentals, management) | Contract performance |
| Sending the newsletter | Express consent |
| Website improvement and audience analysis | Legitimate interest (aggregated/anonymised data) |
| Compliance with our legal and accounting obligations | Legal obligation |
5. Accommodation and subcontractors
Website host
The website is hosted by:
Infomaniak Network SA
25 Rue Eugène-Marziano
1227 Les Acacias, Geneva, Switzerland
www.infomaniak.com
Infomaniak is certified ISO 27001 and hosts data exclusively in Switzerland.
Development and maintenance
The site was developed and is maintained by:
Cordonnier Conseil
cordonier-conseil.ch
Cordonier Conseil acts as a technical subcontractor and only has access to personal data within the strict scope of website maintenance.
Services tiers used
Email
Microsoft 365 — Microsoft Ireland Operations Ltd. (servers in EU)
Mandrill (Mailchimp) — The Rocket Science Group LLC — for transactional emails
Amazon SES — Amazon Web Services EMEA SARL — for transactional emails
Newsletter
Infomaniak Newsletter — data hosted in Switzerland
Cookie Management
Complianz — Complianz B.V., Netherlands — no personal data transmitted before consent
Each of these providers has its own privacy policy and is bound to Altitude Immobilier by a data processing agreement compliant with the PDG and/or GDPR.
6. Cookies and similar technologies
Our site uses cookies managed via Complianz. On your first visit, a banner allows you to choose which cookie categories you accept.
Strictly necessary cookies — still active
Ensures the basic functioning of the site (session, security, consent preferences).
Analytical cookies subject to consent
Anonymous audience measurement to improve user experience.
Cookies marketing subject to consent
Allow content and advertisements related to your interests to be displayed.
You can change your preferences at any time by clicking on the «Manage consent» link at the bottom of the page.
7. Newsletter
Signing up for our newsletter is entirely voluntary. By subscribing, you consent to receiving our communications about real estate news in Crans-Montana.
- Operator Infomaniak Newsletter (Switzerland)
- Unsubscribe at any time via the link in each email or by contacting us directly
- We never pass on your address to third parties for commercial purposes.
8. Shelf life
| Data type | Shelf life |
|---|---|
| Contact details and enquiries | 3 years since last contact |
| Contractual data (mandates, leases) | 10 years (Swiss legal obligation) |
| Newsletter data | Until you unsubscribe |
| Browsing data | A maximum of 13 months (aggregated/anonymised) |
| Cookie consent information | 1 an |
9. Your rights
In accordance with the LPD and the GDPR (for individuals residing in the EU/EEA), you have the following rights:
- Right of access — obtain confirmation of processing and a copy of your data
- Right to rectification — to have inaccurate or incomplete data corrected
- Right to erasure — request the deletion of your data (subject to legal obligations)
- Right to limitation — temporarily restrict treatment
- Right to object — object to processing based on legitimate interests
- Right to portability — receive your data in a structured and readable format
- Right to withdraw your consent — at any time, without retroactive effect
To exercise these rights, please contact us at:
info@altitude-immobilier.ch
Altitude Immobilier SA — Rue Centrale 19 — 3963 Crans-Montana
We will respond within 30 days. In the event of an unresolved dispute, you can contact the Federal Data Protection and Information Commissioner (FDPIC) : www.edoeb.admin.ch.
10. International Transfers
Certains sous-traitants (Microsoft, Amazon SES, Mandrill) traitent des données dans des pays tiers à la Suisse et à l’UE. Ces transferts sont encadrés par des agreements de transfert de données entre la Suisse et les pays tiers concernés, ainsi que par des clauses contractuelles types, ou par d'autres mécanismes de transfert reconnus par la Commission européenne et l'autorité de contrôle suisse. model Standard contractual clauses approved by the European Commission and recognised by the PFPDT, ensuring an equivalent level of protection.
11. Data security
We are implementing appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure:
- Encrypted HTTPS (TLS) connection across the entire site
- ISO 27001 certified hosting (Infomaniak, Switzerland)
- Access to personal data limited to authorised persons
- Regular backups
12. Modifications to this policy
We reserve the right to update this policy to reflect changes in our practices or legal requirements. The current version is always accessible on this page with its update date.
13. Contact
For any questions relating to the processing of your personal data:
Altitude Immobilier SA
19 Rue Centrale — 3963 Crans-Montana
info@altitude-immobilier.ch
+41 27 485 4000