22 local life WHAT ARE YOUR DUTIES AT THE AGENCY? I handle property management. I also oversee the rental accounting, ensuring that the office manager responsible for this task performs it correctly. Additionally, I supervise everything to do with the management of the properties. I assist property owners in various ways. Some of our clients live abroad, and I take care of paying their bills in their absence. For example, I manage incidents like water leaks by hiring a qualified company to locate and fix the leak, report the incident to the insurance company, handle the billing, and incorporate these costs into the accounting. IS IT REALLY THE ROLE OF AN AGENCY TO GO THIS FAR? Yes. Take the energy sector, for example. We are currently replacing all the radiator valves in one of the buildings we manage. This modernisation will positively impact heating costs. For projects like installing photovoltaic panels, we anticipate longterm needs such as installing charging stations for vehicles. If this evaluation isn’t done correctly, we risk exceeding the building’s capacity, leading to issues with energy overconsumption. DO YOUR CLIENTS DEMAND THIS LEVEL OF SUPPORT? Absolutely. Especially since COVID, owners spend a lot of time scrutinizing the management of their properties. They expect to be informed almost in real-time about all events concerning their property. They ask a lot of questions and can be impatient to see their desires fulfilled. DO YOU MANAGE TO MEET THEIR EXPECTATIONS? Yes, but we often have to explain that the companies we rely on (because we trust them, not due to personal connections) are overwhelmed. Since COVID, lead times have increased, and the price of materials has also gone up. Our clients fear being cheated, so they sometimes request multiple quotes. We have to reassure them and show that changing companies can lead to
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