20 local life the basis of a fixed annual fee. This includesmonitoring and paying current bills (electricity, telephone, cable TV, etc.), as well as co-ownership charges. At the owner's request, the agency can carry out an inspection of the flat to ensure that there are no problems. It can also draw up administrative forms, covering tourist taxes and subscriptions. A REAL PRIVATE CONCIERGE SERVICE "Turning on your heating before you arrive, clearing the snow from in front of your chalet or collecting your mail - these are not things you can do remotely. That's what we're here for! These are all services that make our guests' stay easier and more enjoyable," confirms Ferenc Till. The choice of a cleaner is therefore very important. First and foremost, it's a question of trust. Altitude Immobilier works with cleaning companies in the region, whether for regular or occasional cleaning. The agency also works with a number of insurance companies that can assist its customers with all the practical aspects of their lives in Crans-Montana. ISABELLE TILL Supervising the rental service, this business school graduate began her career in banking and healthcare. Her entry into the real estate world was accidental, after she met and married Altitude Immobilier boss Ferenc Till. Originally from Valais, Isabelle Till speaks French, English, and German. WHY DID YOU CHOOSE CRANS-MONTANA PROFESSIONALLY? I was born in Veysonnaz, but chance kept bringing me back here, primarily for work. I generally feel good here. I’ve actually spent almost more time in Crans-Montana than in Veysonnaz. This resort also has enormous development potential, and the natural setting is exceptional with its plateau and lakes. WHAT HAS BEEN YOUR JOURNEY WITH ALTITUDE IMMOBILIER? I joined the agency ten years ago. I previously worked in other sectors which gave me a broad perspective on management. My initial task was to improve the cleaning teams’ services and plan some concierge services. For several years, I actively contributed to writing the Altitude magazine. At the beginning, since I worked part-time, I could manage all these tasks in addition to my rental activities. Now that I’m full-time, I focus on all aspects of rental: commercial and administrative management, as well as client relations. WHAT IS YOUR PROFESSIONAL PHILOSOPHY? I like situations to be clear and well understood. I also hate making promises I can’t keep, especially to owners. Transparency is fundamental to me. The client must be aware of all the parameters related to the commercial transactions they are involved in. My goal is to earn their trust. ARE THERE ANY PROFESSIONALS WHO INSPIRE YOU IN YOUR PRACTICE? No, not really. I chart my own path. The key is to adapt to the person in front of me. This way, I can best meet their expectations. I spend a lot of time explaining things. ARE THESE EFFORTS REWARDING? I never lose sight of the fact that happy clients will want to come back to us. We have many loyal tenants. They appreciate that we know and recognise them. That’s why our services are as personalised as possible. WHAT IS THE MOST CHALLENGING PART OF YOUR JOB? The challenge for me is that we are positioned between the tenant and the owner. My goal is to ensure that everything goes well on all levels. With that in mind, I aim to offer properties that meet both tenants’ expectations and owners’ requirements, taking everyone’s needs into account. HOW DO YOU PROCEED ON THE GROUND? Often, I have to convince the owner that updating the apartment they want to rent is necessary. This phase is delicate. Our goal is to enhance their property. Sometimes, just a few small adjustments are enough to increase its attractiveness and chances of renting quickly. In return, we ensure that their property is returned in good condition by the tenant. WHAT SKILLS ARE NEEDED TO CONDUCT THESE NEGOTIATIONS? You need human qualities, such as listening skills. Psychology is also important. The transaction I want to conclude could be compared to a construction game: I seek to assemble many elements to find a balance. Knowing my clients’ needs helps me. I therefore offer them properties that have a real chance of appealing to them (within the available properties).
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